el99's Privacy Policy

el99 ("we", "our", or "platform") treats your privacy with the highest importance. This privacy policy explains how we collect your personal information, the purposes for which we use it, how we keep it secure, and what rights you have. By using our website or services, you are agreeing to the terms of this policy.

1. Data Collection — What Information We Collect

We collect various types of information in order to provide our services. This information comes from two main sources — directly from you and automatically during your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• Account username and password
• Financial information such as payment method (bKash, Nagad, Rocket, Upay, or bank details)
• Documents required for identity verification (national ID card or passport)

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time and date of website visits
• Page browsing history and session data
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2. Purpose of Data Use

el99 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or for unauthorised purposes.

• Registering and managing your account
• Verifying age and ensuring responsible gaming (for users aged 21 and above only)
• Processing financial transactions and confirming deposits and withdrawals
• Preventing fraud and ensuring security
• Providing customer service and support
• Sending relevant promotions and bonus offers (with your consent)
• Meeting legal obligations
• Maintaining the security and stability of the platform
• Improving the gaming experience and providing personalised services

3. Data Sharing and Disclosure

el99 does not sell your personal information to third parties. However, we may share information in specific circumstances:

3.1 Service Provider Partners

Limited information may be shared with selected partners for payment processing, identity verification, technical support, and game provision. These partners operate only under our instructions and are also bound by a strict confidentiality agreement.

3.2 Legal Requirements

If required by legal obligation, court order, or the request of a regulatory authority, we may disclose relevant information.

3.3 Fraud and Crime Prevention

Information necessary for preventing online fraud, money laundering, or other financial crimes may be disclosed to the relevant authorities.

4. Cookies Policy

The el99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Indispensable for the core functionality of the website. Disabling these will prevent the platform from working properly.
• Performance Cookies: Used to analyse how users interact with the website.
• Functionality Cookies: Used to remember your preferences and settings.
• Marketing Cookies: Used to display relevant advertisements (based on consent only).

You can control or disable cookies at any time from your browser settings. However, this may limit some features of the platform.

5. Data Storage and Security

We follow industry-standard technologies and practices to keep your information secure.

• All data is secured with SSL (Secure Socket Layer) encryption technology.
• Sensitive information, especially payment details, is stored in encrypted form.
• Two-factor authentication is in place to prevent unauthorised access to accounts.
• Regular security audits are conducted.
• Only authorised staff may access your information for specific purposes.

The data retention period depends on the type of information and legal requirements. In general, certain information may be retained for a specified period after account closure for legal reasons.

6. Your Rights and Choices

el99 believes you should have full control over your own information. You have the following rights:

6.1 Right to Access Information

You have the right to know what information we hold about you. By contacting our support team, you can obtain a copy of this information.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.

6.3 Right to Delete Information

You may request the deletion of your account and associated information. However, certain information may need to be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can stop them at any time by letting our support team know. Service-related essential messages will continue.

7. Privacy of Minors

el99 is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If a minor attempts to create an account, the registration process cannot be completed and no information provided will be stored.

If we become aware that information belonging to a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

8. International Data Transfer

el99 provides services globally. As a result, in some cases your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the information remains protected to a standard equivalent to this privacy policy.

9. Changes to the Policy

This privacy policy may be updated from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. The date of the change will be noted at the top of this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore encourage you to revisit this page from time to time.

10. Responsible Gaming and Data Protection

We are committed to ensuring responsible gaming. For this purpose, certain information may be used specifically, such as analysing gaming history to identify unusual or risky behaviour. Such use of information is entirely for your protection and is not used for any commercial interest.

For more detailed information on responsible gaming, visit our Responsible Gaming page.