el99 Terms and Conditions

1 General Provisions and Definitions

el99 is an online betting and casino platform for users in Bangladesh, operating under Bangladesh Standard Time (BST, UTC+6). The key terms used are defined below:

• "Platform" refers to the el99 website, mobile site, and all related services.
• "User" or "Member" refers to any person who holds a registered account on el99.
• "Bet" or "Wager" refers to any sports bet or casino game wager placed on the platform.
• "Bonus Funds" refers to money awarded through promotional offers, which must meet specific conditions before withdrawal.
• "Wagering" or "Turnover" refers to the total amount wagered before bonus funds become eligible for withdrawal.

These terms may be updated from time to time. A notice will be posted on the website when changes are made, and the updated terms will take effect from the date of publication.

2 Account Registration and Eligibility

2.1 Age Restriction

To open an account on the el99 platform, a user must be at least 21 years of age. Only those aged 21 or above are permitted to use this platform. If a user creates an account by providing a false age, that account will be immediately closed and any balance held may be forfeited.

2.2 Single Account Policy

Each user may open only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and all bonuses will be considered void. Opening multiple accounts from the same IP address, the same device, or using the same payment method is a violation of this policy.

2.3 Providing Accurate Information

Complete, accurate, and up-to-date information must be provided at the time of registration. Providing incorrect or false information may cause issues with account verification and may result in delayed or cancelled withdrawals. el99 may request additional documentation for identity verification at any time.

3 Deposit, Withdrawal and Payment Terms

3.1 Deposit Rules

The minimum deposit amount across all payment methods on el99 is ৳100. We accept deposits via the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposits are generally credited to the account instantly or within a few minutes. el99 will not be held responsible for delays caused by technical issues on the part of the payment provider.

3.2 Withdrawal Rules

The minimum withdrawal amount across all payment methods is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. The following conditions must be met to make a withdrawal:

• The account must be fully verified.
• The wagering requirements of any active bonus must have been completed.
• Withdrawals must be made using the same method as the deposit (where applicable).
• Withdrawals will be approved provided there is no active investigation or dispute on the account.

3.3 Currency

All transactions on el99 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members on el99 have the opportunity to receive up to 120% bonus up to ৳15,000 on their first deposit. Welcome bonus terms:

• The bonus has a wagering requirement of 25 times (on both the deposit and the bonus).
• Wagering must be completed within 30 days of the bonus being activated.
• The maximum bet amount using bonus funds must not exceed ৳500 at a time.
• The welcome bonus will be given to each member one time only.
• Bonus funds may not apply to certain games or markets.

4.2 VIP and Cashback Program

el99 has four VIP tiers. Weekly cashback is awarded at each tier:

• Bronze: Up to 0.2% weekly cashback — for newly active members.
• Silver: Up to 0.4% weekly cashback — for regularly active players.
• Gold: Up to 0.6% weekly cashback — for highly active members.
• Platinum: Up to 0.8% weekly cashback — for top-tier players.

VIP tier upgrades are determined based on activity and regular participation. Cashback funds are added directly to the balance with no additional wagering requirements.

5 Betting Rules

5.1 Bet Acceptance

A bet will be considered accepted only when el99's server confirms it and the corresponding amount has been deducted from the user's account. The user will be solely responsible if an internet connection issue occurs while placing a bet.

5.2 Cancellation and Recalculation

el99 reserves the right to cancel or recalculate bets in the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If an event is cancelled or postponed.
• If there is a significant error in the data.
• If the bet is found to be part of fraudulent activity.

5.3 Sports Betting

Betting rules for various sports including Cricket (BPL, IPL, T20 World Cup), Football (FIFA), and Kabaddi follow the relevant international standards. Rules for specific markets will be displayed alongside each event.

6 Prohibited Activities and Account Closure

The following activities are strictly prohibited on el99:

• Creating or operating multiple accounts.
• Abusing the bonus system or bonus hunting.
• Colluding or participating in match-fixing with other users.
• Attempting to hack, spread viruses, or breach the security of the platform.
• Using the platform for money laundering.
• Using a false identity or a third party's payment method.
• Placing an unusual volume of bets using automated bots or software.

If any of the above violations are proven, el99 may close the account without prior notice, seize the balance, and take legal action.

7 Security and Privacy

el99 uses SSL encryption and modern security technology to protect your personal information. Keeping your account password confidential is entirely your responsibility. If you suspect unauthorised access to your account, notify our support team immediately.

Details on how personal information is used can be found on our Privacy Policy page.

8 Responsible Gaming

el99 places the highest importance on responsible gaming. We believe gambling is for entertainment, not addiction. Use the following features to keep yourself safe:

• Setting maximum limits on deposits and bets.
• Temporary or permanent voluntary self-exclusion.
• Reaching out to us 24/7 in Bengali for support.

For more details, visit our Responsible Gaming page.

9 Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. Steps for dispute resolution:

1. Step 1: Report the issue immediately via live chat.
2. Step 2: For a formal complaint, email [email protected].
3. Step 3: An initial response will be provided within 7 business days of the written complaint being submitted.
4. Step 4: A final decision on complex matters will be communicated within 14 to 30 business days.

el99's decision will be considered final unless both parties agree to pursue an alternative dispute resolution process.

10 Technical Errors and Limitation of Liability

el99 makes every effort to operate as a safe and reliable platform. However, el99 is not liable in the following cases:

• If a game is interrupted mid-session due to an internet disconnection.
• If losses occur due to technical issues with a third-party game provider (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi).
• If services are disrupted due to government restrictions or force majeure.
• In the case of a software display bug — where the server log will be considered the definitive record.

11 Account Closure and Inactivity

11.1 Account Closure at User Request

Any member may close their account at any time by contacting the support team. Any withdrawable balance in the account may be withdrawn before closure.

11.2 Inactive Accounts

An account will be considered inactive if there has been no login or transaction for 12 consecutive months. A maintenance fee may apply to inactive accounts. The member will be notified in advance by email.

12 Changes and Enforceability

el99 reserves the right to amend these terms and conditions at any time. In the event of changes:

• A clear notice will be posted on the website.
• For significant changes, registered members may be notified by email.
• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.